POM AI help

Start with the visible symptom and the exact public error. Avoid repeating a request until you know whether it created content, consumed credits, or changed WordPress.

AI features

• License is not valid
• Domain is not authorized
• Credits are not visible
• Estimate and charge differ
• Writing tool fails
• Image tool fails
• Image replacement is incomplete
• Dictation does not start

MCP connection

• Client cannot connect
• Authentication fails
• Tool is missing
• Write is denied
• Request is rate limited

First diagnostic pass

1. Confirm the exact WordPress site and user.
2. Copy the public error code and message.
3. Read the current object or status before retrying.
4. Check license/domain/credits for AI features, or auth/scopes/capabilities/gates for MCP.
5. Verify feature-specific limits and dependencies.
6. Share only the redacted fields in safe support information.

POM AI generation and MCP have different failure models. MCP operations do not use POM AI credits. A valid POM AI product license does not authenticate an MCP client, and a valid MCP token does not authorize account-side AI generation.