Understand subscription credit batches
An active POM AI subscription grants credits as a batch. This page covers when the batch arrives, when it goes, and the rule that catches most people out.
The rule that matters most
Subscription credits do not roll over.
When the subscription renews, the renewal grants a fresh batch and the previous subscription batch is expired. Whatever was left in it is gone.
The allowance is a periodic budget, not a savings account. If your workload is uneven, plan the heavy work inside the period you have already paid for, or keep top-up credits as the reserve — those are not replaced on renewal.
When credits arrive
A batch is granted when the subscription becomes active and again on each renewal. It appears in My Account → POM AI Management, under Subscription credits, with its remaining amount and its expiry date.
The size of the grant follows the plan you subscribed to. See Single, Agency and Unlimited.
When they expire
The expiry attached to a subscription batch follows the subscription's own schedule:
| Situation | Expiry |
|---|---|
| An active subscription with a next payment date | That next payment date |
| A subscription scheduled to end | The scheduled end date |
| No usable schedule available | One month or one year from the grant, matching the billing interval |
A monthly subscription therefore holds a batch that lapses monthly; an annual one holds a batch that lapses annually.
Renewal, and what happens when payment is pending
Two things happen at renewal: a new batch is granted, and the previous one is expired. That is deliberate — it preserves the old credits while a payment is still being processed, but stops two periods of allowance stacking up.
If a renewal payment is confirmed but still settling, a short grace window can be applied to the batch so service is not interrupted while the money moves. The window is applied only after the renewal order has been verified; it is never added to an ordinary batch as a matter of course.
The visible effect is that a batch can occasionally show an expiry slightly later than the payment date. That is the grace window, and it is the exception rather than the norm.
Cancelling or lapsing
If the subscription is cancelled, its batch expires on the scheduled end date, so credits remain usable until the period you paid for ends.
If the subscription lapses — payment failure, suspension — no new batch is granted. The existing batch still expires on its own date. Once it does, the balance drops to whatever top-up credits remain.
A lapsed subscription usually shows on the site as a license problem as well. See Troubleshoot license and domain errors.
Changing plans
Moving to a different plan changes the grant from the next renewal. It does not retroactively resize the batch you are holding.
If you upgrade because the current period is already exhausted, a top-up covers the gap faster than waiting for the renewal.
Watching the allowance
Two habits prevent almost all end-of-period surprises:
Know your expiry date. It is printed on the batch in My Account → POM AI Management. Everything you have not used by then is lost.
Check consumption mid-period, not at the end. The usage log shows what has been spent and by which domain. If the allowance is half gone at a quarter of the period, either the workload grew or a site is spending more than expected. See Review your credit history.
Choosing the right size
Base the plan on a real measurement rather than an estimate of an estimate:
- Run a representative month with whatever plan you have.
- Read the usage log at the end of it.
- Multiply by the growth you actually expect.
A plan that is slightly too large wastes the surplus at every renewal, because nothing rolls over. A plan that is slightly too small is topped up when needed. For uneven workloads, the smaller plan plus occasional top-ups is usually the better shape.