Builder content is missing
Use this guide when content exists in the Page Builder but is absent from the published page. The goal is to find the first layer that removes it without editing builder data directly.
Before you begin
Have the public URL and the WordPress edit screen for the same page open. Test once while signed out so that editor-only state does not hide a permission or cache difference.
Find where the content disappears
- Go to Pages, edit the affected page and open Page Builder → Backend Editor.
- Locate the expected element inside its row and column.
- Confirm that the element contains the intended value and that the page was updated after the last edit.
- Use the builder preview, then load the public URL in a private window.
If the element is absent in the backend editor, it was removed from this page or belongs to another content source. If it appears in the editor but not in preview, inspect its builder configuration. If preview is correct but the public page is not, continue with caching and generated assets.
Check the layers that can hide content
Review these in order:
- Device visibility. A row, column or element can be disabled for a viewport range. Check every parent, because a visible child cannot override a hidden parent.
- Permission rules. Content governed by a permission rule can differ for signed-in, signed-out or otherwise eligible visitors. Test the exact visitor state.
- Reusable content. If the page inserts a reusable block, edit the source block rather than a representation of it on the page.
- Empty dynamic output. A component that depends on a field, query or merge tag may render nothing when the current object has no matching value.
- Layout ownership. Headers, footers, sidebars and dynamic templates are not necessarily part of the page builder canvas.
Refresh the correct output
When the saved builder content and preview are correct:
- Update the page once more to refresh its page-specific styles.
- Purge the page cache and any CDN cache for that URL.
- Reload the public page in a private window.
- If styles are missing across several pages, use Compile CSS under Settings → POM Theme → Tools → Compile assets.
Do not edit serialized builder content, shortcode structures or generated files manually. Those changes bypass the editor’s supported save process and can be overwritten.
Expected result
The content appears for the intended visitor and viewport, and its source is clear: this page, a reusable block, a dynamic template or another layout area.
If it is still missing
Duplicate only the affected element into a temporary test page. A working copy points to page-level context, permissions or parent visibility; a missing copy points to the element’s own data or configuration.