An update or download is unavailable
Use this guide when WordPress does not offer a Pomatio update, Download ZIP is missing or disabled, or a manual download returns an error.
Check what the license allows
- Open My Account → Licenses & Downloads.
- Confirm the product's license badge is active.
- Read Latest version and compare it with the installed version.
- Confirm the plan includes updates or downloads.
- If download counters are shown, check both the per-version and rolling-period allowance.
An installed product can keep running after a license lapses, but private update metadata and manual packages require current entitlement. A product without a published package cannot be downloaded even if the license is otherwise active.
Refresh updates in WordPress
- Confirm the correct key validates on the site.
- Go to Dashboard → Updates.
- Select Check again.
- Wait for the update check to finish and compare the reported version with Latest version in the account.
- If the site uses caching or managed update controls, clear or refresh those according to the site's normal process.
The server must allow outbound HTTPS requests to the private update service. A blocked request can leave WordPress unaware of a release.
Try a manual package safely
If Download ZIP is available, select it once and allow the request to finish. Repeated downloads consume the displayed allowance.
Before installing the ZIP over a live site, create a backup or restore point and verify that you selected the exact plugin or theme. Manual packages are an installation fallback; they do not bypass an inactive license or a plan that excludes downloads.
Expected result
WordPress offers the latest entitled version, or the account supplies a valid product ZIP within the displayed allowance.
If it remains unavailable
Send support:
- the product name;
- current and latest versions;
- the license status and plan name;
- the download counters shown on the card;
- the exact WordPress or download error;
- the affected hostname and time of the attempt.
Do not send the full license key. See Share support information safely.