When credits expire

Every credit batch has an expiry date, and expired credits leave your balance whether you used them or not.

Where to see it

In Your account credits, each batch shows its expiry date beside what remains:

• Subscription batches: … credits remaining · Expires …
• Top-up batches: Added … · expires …

A batch with no expiry date shows No expiration date.

Subscription credits expire with the period

A subscription batch is tied to your billing period: it runs to the next payment date, so each period's allowance is used or lost within that period.

If the subscription has an end date rather than a next payment — because it is finishing — the batch runs to that end date instead.

Unused subscription credits do not roll into the next period. This is the single most important thing to understand about the balance: an allowance is a rate, not a savings account.

Top-up credits have their own dates

They are not tied to your billing period. Current top-up batches expire two years after they are added, and the exact date is shown per batch. Always use the displayed date when planning because older or exceptional batches may differ.

Spending order protects the nearest deadline

Credits are spent subscription-first, and within each kind, soonest-expiring first.

So the batch closest to expiring is always the one being consumed, and top-ups are consumed only after subscription credits are gone. You do not need to manage this — but you do need to know your top-ups are the reserve, not the front line.

When a subscription payment is unresolved

Where a renewal payment has been initiated but not yet confirmed — as happens with direct debit — the subscription credits can be held under a short grace period rather than being cut off the instant the date passes.

Two things follow:

• A payment in flight does not immediately stop your sites working.
• A payment that never arrives does end the credits at the deadline, whatever the card showed in the meantime.

The reliable indicator is your subscription status in the account, not the credit card's dates.

Expiry is silent

No email, no notice, no warning. A batch simply stops counting toward your balance.

If your balance drops and the usage logs show no matching spending, a batch expired.

Planning around it

• Match your plan to your real usage rather than buying top-ups every month to cover the gap.
• Buy top-ups for known peaks, close to when you will use them.
• Check the balance before a big job — a bulk translation or a site build can consume a lot in one session.
• Do not stockpile subscription credits. You cannot.

What expiry does not affect

• Content already generated. It is yours, permanently.
• Your authorized domains and their limits.
• Your usage history.
• Your license or your subscription status.