Licenses and downloads
Everything under Licenses & Downloads in your account: the licenses you own, the sites they run on, the files you can download, and what to do when one stops working.
In this chapter
| Topic | Article |
|---|---|
| The list of what you own | Your product licenses |
| Every field on a license card | License card reference |
| Getting the key | Reveal and copy your license key |
| Putting it on a site | Activate a product on your site |
| The sites using your license | Manage authorized domains |
| Getting the files | Download a product package |
| Why the button is sometimes off | Download limits |
| When a key has leaked | Rotate a compromised key |
| Badges, dates and lapses | License status and renewals |
| When something is wrong | License troubleshooting |
The model in one paragraph
You own a license for a product, on a plan. The plan decides how many domains you may activate and whether you get downloads and updates. Each site you activate is recorded as a domain on that license. The license has a key, which is the only thing a site needs in order to validate and receive updates.
The three things you can do from the account
| Action | When |
|---|---|
| Reveal key | You are installing on a new site |
| Download ZIP | You need the files, and updates are unavailable or you prefer to install by hand |
| Rotate key | The key has been exposed and must be invalidated everywhere |
Plus removing individual domains, which frees a slot.
What is safe and what is not
Your license key is a credential. Treat it like one:
- Do keep it in your account and reveal it when you need it.
- Do rotate it if it has been shared or published.
- Do not email it, paste it in a support ticket, or put it in a repository.
Support never needs your key.
Start here
If you have just bought something, After your first purchase walks the whole path in order. This chapter is the detail behind each step.