A commission payment request is unavailable
Use this guide when a visible commission has no Pay checkbox or one of the payment-request buttons is disabled.
Confirm the commission is payable
- Open My Account → My partner commissions.
- Find the commission and read its exact status.
- Confirm it is Approved pending payment.
- Confirm at least one complete month has passed since its commission date.
- Clear any status filter and check Ready to request.
Only Approved pending payment commissions beyond the waiting period are selectable. A commission in review, already requested, paid, rejected, reverted, expired or cancelled is not claimable.
Choose the correct request action
- Select one or more available Pay checkboxes to enable Request payment for the commissions selected above.
- Use Request payment for all payable commissions to claim every commission that currently qualifies, including payable records outside the visible list.
Each commission is requested in full. The account does not split one commission or cancel a submitted request.
After submitting
- Confirm the commissions change to Payment requested.
- Confirm a new entry appears under Recent payment requests.
- Record its date, amount excluding VAT, commission count and status.
- Check the confirmation email, including the spam folder.
The request records what you are claiming; it does not create an invoice. Follow the invoicing and payment terms in your partner agreement and seek tax advice for your own circumstances.
Expected result
Every selected payable commission belongs to a new payment request, no longer has a Pay checkbox and appears in the request totals.
If the action is still unavailable
Send support:
- the partner account email address;
- commission ID;
- commission date and exact status;
- amount excluding VAT;
- Ready to request count;
- the disabled button or exact error message.
Do not include customer personal data beyond the order or subscription reference already shown in the partner dashboard.