Reset your password during checkout

Use the password-recovery form when you are an existing customer but cannot sign in during checkout. The reset email is sent to the address associated with your customer account.

Prerequisites

• You are on a Pomatio account checkout.
• You can open the inbox for your customer-account email address.

Request a reset email

1. At Are you a customer already?, select Yes.
2. Select Lost password? below the login form.
3. Enter your address in Email.
4. Select Get new password.
5. Wait for the checkout to report that the recovery email was sent.
6. Open the newest password-reset email and follow its link.
7. Set a new password, return to checkout, and sign in again.

Expected result

The checkout displays a generic success message after accepting a valid email address. For privacy, the same message appears when an address is not linked to an account; in that case, no email is sent.

Troubleshooting

• Check the spam or junk folder if the message does not arrive.
• Confirm that the entered address is the one used for your customer account.
• Wait a few minutes before requesting another email.
• If the link has expired, request a new one.
• You can also use the standard password-recovery option on the account login page.

Related guide

Return to the Account checkout overview.